Terms and Conditions of Sale
These Terms and Conditions govern the use of the website and the purchase of products and services offered through it, in accordance with the provisions of the Ley de Servicios de la Sociedad de la Información y de Comercio Electrónico and the General Law for the Defence of Consumers and Users (Spain).
By accessing this website or placing an order, the user agrees to be bound by these Terms and Conditions.
1. Company Information
Owner of the website:
KARACTER DESIGN STUDIO, S.L.
CIF / NIF: B27677533
Registered address: Torres de aloha 705, 29660 Marbella, Spain
Website: www.karacterdesignstudio.com
Telephone: +34 604 973 436
2. Purpose of the Website
This website offers:
• Interior design services
• Sale of decorative and design items
The products and services are intended for both individuals and businesses.
3. Ordering Process
Orders can be placed through the website by selecting the desired product or service and following the indicated checkout process.
Before completing the purchase, the user will have the opportunity to review the order details.
Once the order is confirmed, the user will receive a confirmation email acknowledging receipt of the order.
The contract will be considered concluded once the order confirmation is sent.
4. Prices
All prices displayed on the website are expressed in Euros (€).
Prices include applicable taxes unless otherwise stated.
Shipping costs, when applicable, will be clearly indicated before completing the purchase.
KARACTER DESIGN STUDIO, S.L. reserves the right to modify prices at any time, although such modifications will not affect orders already confirmed.
5. Payment Methods
Payments may be made using the payment methods available on the website.
Payment transactions are processed through secure payment service providers.
KARACTER DESIGN STUDIO, S.L. does not store full credit card details.
6. Shipping Policy
Products purchased through the website will be delivered to the address provided by the customer during the purchase process.
Estimated delivery times may vary depending on the destination and availability of the product.
Shipping costs and estimated delivery times will be displayed during checkout.
KARACTER DESIGN STUDIO, S.L. is not responsible for delays caused by courier companies or circumstances beyond its control.
7. Right of Withdrawal (Returns)
In accordance with the General Law for the Defence of Consumers and Users (Spain), customers have the right to withdraw from a purchase within 14 calendar days without providing any reason.
The withdrawal period expires 14 days after the day the customer receives the product.
To exercise the right of withdrawal, the customer must inform KARACTER DESIGN STUDIO, S.L. of their decision by contacting:
Email: info@karacterdesignstudio.com
The product must be returned in its original condition, unused and in its original packaging.
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
8. Refunds
Once the returned product has been received and inspected, KARACTER DESIGN STUDIO, S.L will process the refund.
Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed.
Refunds will be processed within 14 days from the date the returned product is received.
9. Defective or Incorrect Products
If a product is received damaged, defective, or incorrect, the customer must notify KARACTER DESIGN STUDIO, S.L as soon as possible.
In such cases, the company will arrange a replacement, repair, or refund in accordance with applicable consumer protection regulations.
10. Interior Design Services
Interior design services offered through the website may include consultations, design proposals, or project development.
The specific scope of each service will be described on the website or agreed upon with the client.
Once a design service has started or digital design materials have been delivered, the right of withdrawal may no longer apply, provided that the client has given prior consent to begin the service.
Any cancellation conditions or project terms may be specified in a separate service agreement with the client.
11. Intellectual Property
All content on this website, including images, designs, texts, logos, and graphic elements, is the property of KARACTER DESIGN STUDIO, S.L or its licensors and is protected by intellectual property laws.
Reproduction, distribution, or commercial use of any content without prior written authorization is prohibited.
12. Limitation of Liability
LKARACTER DESIGN STUDIO, S.L shall not be held liable for damages resulting from improper use of the products purchased or from misuse of the website.
The company also does not guarantee uninterrupted access to the website, although reasonable efforts will be made to maintain its proper functioning.
13. Applicable Law and Jurisdiction
These Terms and Conditions are governed by Spanish law.
In the event of a dispute, the parties shall submit to the competent courts in accordance with applicable consumer protection regulations.
14. Changes to the Terms and Conditions
KARACTER DESIGN STUDIO, S.L reserves the right to modify these Terms and Conditions at any time.
Changes will not affect orders already placed.
15. Contact
For any questions regarding these Terms and Conditions, users may contact:
KARACTER DESIGN STUDIO, S.L
Email: info@karacterdesignstudio.com